Frequently Asked Question (FAQs)

1.Do you have a physical outlet?

At the moment, AH Urban Wear operates exclusively as an online clothing brand. This allows us to focus on delivering high-quality products directly to our customers while keeping our collections accessible and affordable.

You can browse our latest collections, place your orders securely through our website, and have them delivered straight to your doorstep.

We're excited to grow, and we hope to expand our presence in the future. Thank you for being part of our journey!

2. What products does AH Urban Wear offer?

Answer:

AH Urban Wear offers premium western clothing designed for everyday comfort and style. Our collection includes graphic T-shirts, oversized drop shoulder T-shirts, polo shirts, and more, with new styles and collections added regularly.

3. What material are your T-shirts made from?

Answer:

Our T-shirts are made from high-quality cotton fabrics that are soft, breathable, and comfortable for everyday wear. We carefully select materials that provide lasting comfort while maintaining excellent print quality.

4. How do I choose the correct size?

Answer:

We recommend checking our Size Guide before placing your order. Compare the measurements with one of your favorite T-shirts to find the best fit. Choosing the correct size helps ensure a comfortable experience and avoids unnecessary returns.

5. How long does delivery take?

Answer:

Orders are usually delivered within 7–12 business days, depending on your location. Once your order has been dispatched, you'll receive updates regarding your shipment whenever available.

6. Do you offer Cash on Delivery (COD)?

Answer:

Yes. Cash on Delivery (COD) is currently available only within Karachi. Customers from other cities can place orders using our available prepaid payment methods.

7. Is there free shipping?

Answer:

Yes! We offer FREE shipping on orders of PKR 5,000 or above. Shipping charges for orders below this amount are calculated and displayed during checkout.

8. Can I return or exchange my order?

Answer:

Yes. If your order qualifies for a return or exchange, please contact us as soon as possible. Before opening your package, kindly record a clear unboxing video. This helps us verify any issues and process your request more efficiently.

9. What if I receive the wrong or damaged product?

Answer:

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Share your order details along with clear photos or videos, and we'll work quickly to resolve the issue.

10. How should I wash my graphic T-shirt?

Answer:

For the best results:

  • Wash inside out.
  • Use cold or lukewarm water.
  • Wash with similar colors.
  • Use a mild detergent.
  • Avoid bleach.
  • Air dry whenever possible.
  • Do not iron directly on the printed design.

Following these care instructions helps preserve the print and fabric for longer.

11. Will the print fade after washing?

Answer:

Our graphic prints are produced using high-quality printing methods designed for durability. With proper care, your print will stay vibrant and look great for a long time.

12. Can I track my order?

Answer:

Yes. Once your order has been shipped, we'll provide tracking information whenever available so you can monitor your delivery.

13. Do the product colors look exactly the same in real life?

Answer:

We strive to display our products as accurately as possible. However, slight color variations may occur due to differences in screen settings, lighting, and device displays.

14. How can I contact AH Urban Wear?

Answer:

If you have any questions or need assistance, feel free to reach out through:

  • Email :ahurbanwear@gmail.com
  • WhatsApp : 0332-8722233, 0371-1175240
  • Our Contact Us page: https://hk0j2b-vm.myshopify.com/pages/contact-us

We're always happy to help.

15. Will you launch new collections?

Answer:

Absolutely! We're continuously working on new designs and seasonal collections. Follow AH Urban Wear on social media and visit our website regularly to stay updated with our latest arrivals.

16. Why should I choose AH Urban Wear?

Answer:

At AH Urban Wear, we believe great style should be both comfortable and accessible. Every product is thoughtfully designed with quality, comfort, and everyday versatility in mind. Our goal is to create clothing you'll enjoy wearing season after season.

17. Do you restock sold-out designs?

Answer:

Some of our designs may be restocked, while others are released as limited collections. If you see something you love, we recommend ordering before it sells out.

18. Can I gift an order to someone?

Answer:

Yes! Our products make thoughtful gifts for family and friends. Simply enter the recipient's delivery details during checkout, and we'll deliver the order directly to them.